As of 25th May 2018, all organisations processing personal data of EU citizens will need to comply with General Data Protection Regulation (GDPR).

Clarify are committed to protecting personal data and have reviewed the way that we process information on your behalf. As a result, we have made several changes to our tools & processes.

We recognise that it is important for our customers to understand more of the detail behind how we are managing personal data therefore we have created the FAQ’s below, if you would like further information please contact your Account Manager or email

Q: What lawful basis under Article 6 of the GDPR does Clarify use to Process data on behalf of customers

  • We have identified Legitimate Interest as the Lawful Basis for processing prospect data

Q: Have Clarify completed a Legitimate Interest Assessment (LIA)

  • Clarify have completed a LIA, if you would like to discuss this please contact

Q: Is Clarify a Data Controller or Data Processer

  • Clarify is the Data Processor (of customer prospects) on behalf of our customers who are the Data Controller
  • Clarify is the Data Controller of customer employees and our own employees

Q: What types of personal data does Clarify process on behalf of customers

  • Names & Job Titles
  • Contact details e.g. telephone numbers, email / physical work addresses
  • Other business information that is relevant to delivering our services

Q: What special categories of data does Clarify process

  • Clarify does not process any special categories of data on behalf of our customers
  • Clarify may process special categories of data relating to our employees

Q: Where does Clarify store customer prospect data?

  • All prospect data is stored within
  • Data is password protected and limited to those directly involved in the programme
  • Some personal data may be shared over email in Excel & Word documents, this will be limited and proportionate
  • Where appropriate these documents will be password protected

Q: How long does Clarify keep customer prospect data?

  • Clarify retain this data for the length of the contract + 1 year to evidence delivery of service to our customers
  • At the end of a programme data is archived off and stored in a secure location on our servers

Q: Have you updated your privacy notice in line with GDPR

  • The Clarify privacy notice can be found here

Q: Does Clarify work with third party suppliers who may process personal data

  • Yes, Clarify does work with third party suppliers who are listed below, we have robust policies in place to ensure the integrity of personal data


Supplier How we work with them Supplier Privacy Notice Storage and processing of prospect data here
4C Manage our Salesforce Instance – policies & Processes in place to protect personal data here
Telanova Outsourced IT, policies & Processes in place to protect personal data here
Conga Contract management here